Shipping & Returns
- Shipping times are estimates and not guarantees (by the US Postal Service). They may be affected by factors over which PEMQBookC.com has no control, including incorrect delivery addresses, customs delays and Post Office delivery restrictions. Orders affected by such delays may take as long as 6 weeks to arrive. PEMQBookC.com will take no action on these orders during that time.
- Priority Mail shipping cannot be selected for delivery to P.O. Boxes, since this shipping option requires a physical address.
- Please note that we do support shipments addressed to International destinations, but we need to determine shipping charges individually for these cases.
- Local Customs and Immigration agencies determine any duties or taxes that may be levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient. PEMQBookC.com cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
- PEMQBookC.com does not offer shipping insurance, but shipping insurance may be purchased as an option through the USPS.
- Packages shipped to APO or FPO addresses (military mail) must use US Postal Service shipping. Priority Mail shipping cannot be used as this option requires a physical address.
If you received damaged, defective, or incorrectly packaged items, we will provide a replacement copy. Please notify us within 15 days of purchase through our online order help form, and return the book indicating the damaged or defective sections. PEMQBookC.com accepts no responsibility for the quality of the content including misspelled words, grammatical errors, etc., formatting, design or overall appearance and will not provide refunds for those reasons.
We do not refund shipping and handling fee. We will charge 30 % for opening the plastic wrap
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